How did I/We do?

The Polk County Environmental Services Division is committed to customer service excellence. Your input is critical in maintaining and improving the quality of services we deliver.

Thank you for taking the time to provide us with your feedback.

1. Please enter the name of the Environmental Services Division staff member with whom you interacted:

2. What was the purpose for your interaction with the staff member? Please be as detailed as possible: (500 char max)

3. Date of interaction with staff member?:

4. Did the staff member respond in a timely manner?:

Yes

No Opinion

5. How long did it take for the staff member to respond?:

Same business day

Within 2 business days

3 to 4 business days

5 or more business days

For questions 6-10, please choose your level of agreement or disagreement.

7. The staff member I interacted with was attentive to my question(s) or concern(s):

8. The staff member I interacted with was knowledgeable about my question(s) or concern(s):

9. The staff member I interacted with communicated in a way that was understandable:

11. Overall, how satisfied were you with the customer service you received from the staff member?:

12. Please feel free to provide any additional comments on your interaction(s) with this or other Environmental Services Division staff member(s): (500 char max)

13. Would you like to discuss your feedback with the supervisor of the staff member?:*

Yes, I would like to be contacted by the supervisor to discuss my responses.

No, I do not need to be contacted by the supervisor to discuss my responses.

14. Please provide your contact information, so the supervisor can contact you:

Customer Service Feedback

How did I/We do?