Aging and Disability Resource Center
For more information, visit our website!
Toll Free: 877-485-2372
Mission and Vision
To provide older adults and people with physical or developmental/intellectual disabilities the resources needed to live with dignity and security, and achieve maximum independence and quality of life. The goal of the Aging and Disability Resource Center is to empower individuals to make informed choices and to streamline access to the right and appropriate services and supports.
Who We Serve
We proudly serve Polk and Burnett Counties, and the St. Croix Chippewa Indians of Wisconsin, providing assistance to older adults, and individuals living with a physical or intellectual/developmental disability, or with mental health/substance abuse issues (starting at 17.5 years old).
We offer guidance and assistance to caregivers and family members of loved ones, spouses, medical providers, and discharge planners, professionals in the community…anyone who cares about or is assisting an elderly or disabled individual.
We assist all people – regardless of income.
Who We Are
The Aging and Disability Resource Center, known as the ADRC, provides the general public with a warm and welcoming office to contact for information and assistance on issues affecting older people and people with disabilities, regardless of income.
The ADRC is the first place to go with your aging and disability questions. We are an “information station” where you can receive accurate, unbiased information.
What We Do
By enabling people to find resources in their communities and make informed decisions about long-term care, ADRCs help people conserve their personal resources, maintain self-sufficiency, and delay or prevent the need for potentially expensive long-term care. ADRCs also serve as the single access point for publicly-funded long-term care, including Family Care and IRIS.
Most services offered by the ADRC are provided free of charge. People who use the transportation services provided by the ADRC are charged a co-payment for rides. Meal services, such as congregate dining and home-delivered meals, do not charge a fee but a donation to the program is appreciated if you are 60+ years of age. Others are asked to pay $10 per meal.
Information and Assistance Specialists (I&A) will listen to your concerns, assess your needs, help connect you to service providers, and follow up with you to determine if your needs were met. They can provide information and assistance on a wide variety of topics related to the needs of elders and people with disabilities
Information and Assistance Specialists can provide information and resources for a wide range of needs, including housing and food security, long-term care options, adult protective services, legal resources, transportation, ways to stay independent, ways to pay for long-term care, and more. A more complete list can be found here or call us with your questions at 877-485-2372. There is no charge for I&A services.
Elder Benefit Specialists can help you with a variety of programs and issues, including, Medicare and SeniorCare, social security and SSI disability, Medicaid waivers, "benefit checkups", insurance enrollment, and more. There is no charge for EBS services. For more information, see our website.
Disability Benefits Specialists (DBS) provide services to people ages 17.5 to 59 with physical disabilities, developmental disabilities, mental illness, and substance use disorders.
Our DBS program offers information and assistance with public and private benefit programs, including application and appeal procedures. There is no charge for DBS services. For more information, see our website.
The Aging and Disability Resource Center of Northwest Wisconsin assists with the transition process of disabled youth to adulthood starting at 17.5 years of age and offers a single entry point for information and assistance on issues affecting students and adults with disabilities regardless of income.
We can assist with finding options and supports for students after high school. This can be building a plan for going to work, tools and skills for independent living, pursuit of post-secondary education and training, counseling and application support, or other needs. For in-depth information, see our website or call us at 877-485-2372.
The ADRC of Northwest Wisconsin is a Dementia Capable ADRC–meaning our staff receive regular education on dementia and helping individuals with dementia and their caregivers. In addition to this, we also have a Dementia Care Specialist.
Our Dementia Care Specialist (DCS) works to provide education in the community, bring needed services and programs to the area for individuals with dementia and their caregivers, and is available to local community partners and professionals for consultation.
For more information on dementia, ADRC and community dementia programs, or caregiver support, see our website or call 877-485-2372.
The Aging and Disability Resource Center has a resource booklet that we provide at no cost. This contains information on topics such as advocacy organizations, housing resources, in-home care services, support groups, tax and insurance assistance, and more.
The resource guide is updated several times a year, can be located on the right side of our website, mailed to you, or picked up in our office. We also offer large print versions at request.
The ADRC Dining Program provides a nutritious meal and an opportunity to dine and socialize with new and old friends. All are welcome to enjoy delicious lunches on Mondays, Tuesdays, Thursdays, and Fridays. Each meal provided meets one-third of the recommended daily dietary allowances and includes meat or other protein, two servings of vegetables, one serving of fruit, bread, dessert, and milk. Menus are available on our website, or in our newsletter The Voice.
The ADRC Dining Program also includes Meals on Wheels for qualifying individuals.
Additional information is available in the "Nutrition Programs" category below, or on our website.
The Aging and Disability Resource Center offers transportation services, including social trips, and private medical trips. Our drivers are all volunteers. We have two handicapped accessible vehicles that are used for any and all social events. The minivan can hold three to five people and the minibus can hold eight to ten people.
More information can be found below in the "Transportation Programs" section or on our website!
Contacts & Social Media
Our website has detailed information about all content on this page, in addition to many more resources.
ADRC of NW WI | Aging and Disability Resources for Polk, Burnett, and St. Croix Chippewa (adrcnwwi.org)
Follow us on Facebook for the most up-to-date information on events and programs, plus relevant news and resources.
Aging & Disability Resource Center of Northwest WI | Facebook
The Voice is a full-color, monthly newsletter provided by the ADRC that contains updates on local events, important information, games and activities, our transportation schedules, dining menus, and more!
- These can be found for FREE in many local businesses, as well as on our website.
- For only $5 a year, you can have it mailed directly to your home.
- Do you want to have The Voice available at your organization? Call us! 877-485-2372
- If you are interested in purchasing ad space in The Voice, contact us for information.
Polk County Government Center
100 Polk County Plaza, Suite #60
Balsam Lake, WI 54810
Local Phone: 715-485-8449
Hours: 8:30 am to 4:30 pm
Monday through Friday
Please enter through the main doors and proceed to take the stairs or the elevator down one level. Follow the signage to our office.
For information on our Burnett County services or to contact the Siren office, please see the information below or visit our website.
Burnett County Government Center
7410 County Road K, Suite #180
Siren, WI 54872
Local Phone: 715-349-2100
Hours: 8:30 am to 4:30 pm
Monday through Friday
Meal sites are open Mon/Tue/Thu/Fri. Check our monthly menus for details and holiday schedules.
Cost/Suggested Donation: General Public: $10 charge per meal; Individuals 60 Years of Age and Older: $4 suggested donation. No one (60+ years of age) is ever denied services because of the inability to donate the suggested amount.Amery
Amery Congregational Church
201 Harriman Ave. N, Amery
Serving Time: 11:30 am
Milltown Community Center
301 2nd Ave SW, Milltown
Serving Time: 11:00 am
For dining locations outside of Polk County, please see the links below.
St. Croix Chippewa Tribe
The Meals on Wheels® program delivers hot meals to individuals who are unable to attend the dining sites and who meet the home-bound eligibility criteria. Meals are delivered Mondays, Tuesdays, Thursdays, and Fridays by volunteers. Frozen meals are available for Wednesdays and weekends upon request.
For more details see our website!
If you need to make a payment or donation for Meals on Wheels please see our online payment option below. For questions or concerns, call the ADRC at 877-485-2372.
Make A Payment | ADRC of NW WI (adrcnwwi.org)
For the dining program, please make payments on-site at time of service via cash or check.
Meals On Wheels Cost/Suggested Donation:
- Individuals 60+: $4 suggested donation per meal. No one who is 60+ is ever denied services because of the inability to donate the suggested amount. These participants are encouraged to contribute any amount they can afford.
- Individuals Under 60 Years of Age (who does not reside with or is not married to someone 60+ who is eligible): $10 charge per meal. These individuals are required to sign an agreement indicating they can and will pay the full meal charge for each meal they receive.
- General Public: $10 charge per meal
- Individuals 60 Years of Age and Older: $4 suggested donation. No one (60+ years of age) is ever denied services because of the inability to donate the suggested amount.
Events & Health Programs
An evidence-based, arthritis-friendly, 55+ group fitness program facilitated by an nationally certified trainer. The ADRC has partnered with the senior fitness organization Live 2 B Healthy to provide this class on an ongoing basis.
Date and Time: Starting Sept. 20th, 2022. Tuesdays & Thursdays, 3:15-4:00 pm
Location: Osceola Community Church (2492 Education Ave., Osceola, WI 54020)
For questions call 877-485-2372. To register contact Kelly Nygard at 612-751-9151 or KellyN@Live2BHealthy.com
Powerful Tools for Caregivers is a six-week workshop for unpaid family caregivers. There are now two versions of this workshop one focused on family caregivers of older adults (the original Powerful Tools for Caregivers) and one for family caregivers of children (both minor and adult) with special needs (Powerful Tools for Caregivers of Children with Special Needs). Both versions provide caregivers with the tools they need to better care for themselves during their caregiving journey. By taking care of their own physical, emotional and financial needs, the family caregiver becomes a better caregiver. This program is only offered virtually at this time. If you are an organization interested in hosting this program, please contact 877-485-2372.
Date and Time: TBD
For more information about the Powerful Tools for Caregivers Program, you can visit the Wisconsin Institute for Healthy Aging website at https://wihealthyaging.org/powerful-tools-for-caregivers or the Powerful Tools National Organization at powerfultoolsforcaregivers.org
The ADRC offers a limited number of vouchers each year for a program called Eat Smart, Move More, Weigh Less. It is a 15-week virtual fitness program enrolled in by an individual with a new session beginning each month. Participants can elect one of multiple time slots to enroll in a class that fits their schedule. You may attend the class on your computer, laptop, smartphone, iPad or tablet. You are not required to have a microphone or a camera in order to participate in the program. All communication on the participant end is done through typing in the chat box on the screen. The program operates through Zoom.
Each lesson teaches foundational skills, focuses on sustainable changes, and is delivered in an interactive real-time format with a live instructor. This is an evidence-based program facilitated by North Carolina State University. More information is available HERE.
Each lesson includes:
- Information about why the behavior is important for weight loss/maintenance
- Practical strategies for adopting the behavior
- 3-5 minute physical activity break
- Ways concepts can be adopted by the whole family
- Opportunity for sharing and celebrating
- Suggestions for living mindfully
- Guided discussion of strategy for the week
Available Vouchers: 0 (3/13/23)
Date and Time: Varied
For questions contact 877-485-2372.
We provide transportation to all eligible people who are over the age of 60 and/or disabled for all health related/medical trips. They will need to have a demographic application completed in our system before a ride can be provided. Once you are established in our system, then we require a 3-to-4-day notice of the upcoming appointment.
Our drivers are all on a volunteer basis and we require a 3-to-4-day notice prior to the appointment to schedule a driver. Drivers see all open trips in the schedule and will assign themselves to the trip, then reach out to the client to let them know the following:
- Who they are
- Who they are representing
- What kind of vehicle they are driving
- What time they will be arriving to pick them up to get them to their appt at least 10/15 minutes early.
Passengers should be able to get into and out of the vehicle without assistance. Drivers are not required to assist.
Drivers use their own vehicles and are reimbursed for mileage. The passenger/client does NOT pay the driver at the time of the trip. The client will be billed at the end of the month for all the trips that have been completed during that month. If they use our services 5 times or less, then they will charge .3125 cents per mile. If they have 6 trips within the month, they will be charged .1563 cents per mile. These rates may change based on the IRS reimbursement rate.
The clients can pay their bill by mailing in a check for balance, or use our online payment feature on our website. For questions, see our website or call 877-485-2372.
The Aging and Disability Resource Center has two handicapped accessible vehicles that are used for any and all social events. The minivan can hold three to five people and the minibus can hold eight to ten people.
Our social transportation program has a reward program! Ride with us ten times to receive a coupon for one FREE social ride. Call to request a punch card!
Additional information and our schedules are available here.
For questions regarding transportation, call 877-485-2372.
If you need to make a payment for transportation related services please see our online payment option below. For questions or concerns, call the ADRC at 877-485-2372.
Make A Payment | ADRC of NW WI (adrcnwwi.org)
For prices and additional details see our website.
The Aging and Disability Resource Center relies on volunteers to help make our programs a success. We have many opportunities so there is something to suit everybody's interests! Below, we have a list of areas commonly in need of volunteers. For additional details or to submit a volunteer request form, please see our website or call us at 877-485-2372.
- Transportation Drivers
- Meals on Wheels Drivers
- ADRC Board
- Aging Advisory Committees (Options in Polk or Burnett Counties)
- Nutrition Council Members
- Newsletter Delivery
- Health Workshop Facilitators
- Dementia Coalition
*Please call to confirm if we are able to accept your equipment donation. Limitations apply.
Medicare Part D Screening Form
Each year, Medicare beneficiaries have the opportunity to make changes to Medicare part C (Advantage) or Part D (prescription) plans, during the annual Open Enrollment Period (OEP)- October 15th through Dec 7th.
The Benefit Specialists at the ADRC of Northwest Wisconsin highly recommend ALL part C or Part D beneficiaries review their plan during the OEP to ensure maximum coverage and savings for the upcoming year. This form (link below) may also be used for initial enrollment into Medicare as well as if you recently moved to this service area.
If you would like assistance reviewing your plan from a Benefit Specialist, please complete and submit this form prior to Oct 7th, 2022. Once we receive your screening form a representative from the ADRC will contact you to set up a Part D plan review appointment.